Privacy Policy
Effective Date: 10.01.25
Petro-Exchange, LLC (“Petro-Exchange,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when using our website (www.petro-exchange.com), mobile application, and related services (collectively, the “Site”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
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Account Information: Name, email address, phone number, business details, login credentials.
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Transaction Information: Listings you create, bids you place, purchases, and sales activity.
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Communications: Messages you send through the Site, customer service inquiries, and feedback.
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Technical Information: IP address, device type, browser, cookies, usage data, and log files.
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Compliance Information: Tax exemption certificates, identity documents (if required by law), or other verification details.
Note: Payment card information, fraud checks, and identity verification are processed directly by Trustap and its service providers (including Stripe Identity and Radar), not by Petro-Exchange.
2. How We Use Your Information
We use your information to:
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Create and maintain your account.
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Process listings, purchases, and sales.
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Facilitate communication between buyers and sellers.
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Comply with applicable laws (including tax and regulatory requirements).
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Improve and secure our Site, including fraud monitoring.
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Send transactional notices, service updates, or promotional communications (if you opt-in).
3. How We Share Information
We may share your information with:
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Trustap: Our third-party escrow provider, which manages payment processing, fraud detection, and dispute resolution. Use of Trustap services is subject to Trustap’s Privacy Policy.
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Service Providers: Vendors who help us operate our Site, including Avalara (for sales tax calculations and exemption validation), hosting, analytics, and email communications.
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Legal and Compliance: If required by law, regulation, subpoena, or government request.
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Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
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Recognize your device and login.
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Analyze Site usage and performance.
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Provide relevant content and ads.
You may disable cookies in your browser, but some Site features may not function properly.
5. Your Choices & Rights
Depending on where you live, you may have rights to:
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Access, update, or delete your personal information.
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Opt out of marketing communications.
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Request a copy of your data.
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).
6. Data Security
We implement reasonable safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
7. Data Retention
We retain your information as long as necessary to:
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Maintain your account.
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Fulfill transactions.
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Comply with legal obligations.
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Resolve disputes.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our Site is not intended for children under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new “Effective Date.” Your continued use of the Site after changes are posted constitutes acceptance.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Petro-Exchange, LLC
329 North Roosevelt Avenue
PMB 143
Burlington, IA 52601
Email: info@petro-exchange.com